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Some Notes About Shipping

Calendars are available for international shipping.

Some notes about shipping via Gooten (the company printing and fulfilling these orders: 

All orders are fulfilled between 2 to 5 days. 

Shipping times:

Standard US: 5 to 12 business days (but historically ships between 3 to 5 business days)

Expedited US: 3 to 5 business days (but historically ships between 2 to 3 business days)

Overnight US: 1 to 2 business days

Standard International can take up to 21 business days*

Expedited International can take up to 10 business days*

*Please note that for international orders, not all tracking events may be represented in real time and this sometimes makes a shipment appear to be "stuck" at a certain place/event. When shipping internationally, you should factor in delays due to customs and hand-offs to local carriers.

Refund/Return Policy

Returns and Refunds: All sales are final. No returns/exchanges/refunds.

Reprints: If there is a manufacturing mistake during printing or an item is damaged during shipping, we ask that you provide us a photo of the damaged product in question, a description of the issue, and the order number. You can send this information to jennifer at maryvillepsychology dot com. Once we receive that information from you, we will forward that information onto Gooten who will decide whether to issue a reprint and ship a new product to you at no additional cost to you. Please note that all complaints regarding product quality need to be reported within two months from purchase to be eligible for a reprint.

Lost Packages: If the tracking information for an order says the package was delivered, no reprint or refund will be issued. Gooten is not responsible for reprinting orders that are marked as delivered. 

However, Gooten will reprint and reship a new order at no charge to you if your order appears lost in transit. The reprint will be issued using the original shipping method (you may upgrade shipping methods by paying the difference between the original shipping method and the new one).

*When it comes to international shipping, those packages are usually delivered within 1-3 weeks from the ship date through DHL. However, Gooten has also experienced instances where an order may take about a month to deliver. Unfortunately, not all tracking events are updated in real-time, and this may cause a shipment to appear "stuck" on the delivery route. Other factors may extend the delivery window, including but not limited to:

    • Packages handled by multiple carriers, including handoff off to local postal offices.
    • Local customs department processing time

Due to all of that, we can't guarantee a delivery date with certainty for international deliveries. 

Please make sure to notify us about the delivery issue within two months from the date of purchase to be eligible for a replacement order.

If you entered an incorrect or incomplete address, we would wait for the package to arrive back to the vendor and reship it at your cost, or you can place a new order to reduce delivery time. Please note that you will be charged for the replacement order.

Additionally, if a shipment is sent back to the vendor due to the incorrect or incomplete address and is later lost in transit, replacement would be at your discretion and cost.